Frequently Asked Questions
Everything you need to know about purchasing, receiving, and managing your digital products on CheapMarket.
Orders & Delivery
How long does it take to receive my key?
Instant products are delivered automatically right after payment. Manual-delivery products are delivered by the team after payment and the order page shows when they arrive. You'll find the key, link or account details on the order page, in your Dashboard under 'Digital Keys', and in the Telegram bot if you bought there.
I can't find my key, what should I do?
Log into your account and check the 'Digital Keys' section of your Dashboard, or open the order page. If the order is paid and the key is not there, open a support ticket from your Dashboard and include your order ID.
Can I get a refund if the key doesn't work?
If a delivered key, link or account is invalid or does not work, report it within 24 hours through a support ticket and the claim is checked before a refund is issued. See the Terms page.
Payments & Coins
What payment methods do you accept?
UPI, debit/credit card or netbanking through Cashfree's secure payment page, or cryptocurrency such as USDT through CCPayment. Store coins can be used on eligible products. PayPal is not accepted. Prices are shown in Indian rupees (₹).
How do CheapMarket coins work?
Coins are points on your account that you can spend on eligible products at checkout. Your coin balance is shown in your dashboard.
Are there any hidden fees?
No. The price you see is the price you pay. We do not charge any hidden transaction fees on purchases.
Account & Support
How can I contact support?
Support AI chat is available around the clock on the website. For a person, open a support ticket from your Dashboard (also available in the Android app and the Telegram bot), or use the contacts on our Contact page.
What is the referral program?
Share your referral link from the Referrals section of your Dashboard. When someone you refer signs up and buys, you earn the reward shown on that page.
How do I delete my account?
If you wish to permanently delete your account and all associated data, please contact our support team. Please note that any remaining coins should be spent before deletion.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.